Last Updated: July 28, 2026
1. 30-Day Money-Back Guarantee
We believe in the quality of our natural formulas, which is why we offer a 30-day money-back guarantee on all Natura products. If you are not fully satisfied with your purchase, you can request a return and refund within 30 days of receiving your order.
2. Return Guidelines
To qualify for a refund under our guarantee:
- The return request must be submitted within 30 days of delivery.
- The product container should be shipped back (even if partially used or empty) to allow our laboratory team to review feedback and perform quality checks.
- You must provide proof of purchase (such as your order ID or confirmation email).
3. Damaged or Defective Items
If you receive a product that is damaged during transit or is defective, please contact us immediately. We will ship a replacement product free of charge or issue a full refund, including shipping costs. Please include photos of the damage in your request.
4. Refund Process
Once your return is received and inspected:
- We will send you an email notifying you that we have received your returned item.
- We will notify you of the approval or rejection of your refund request (based on the return guidelines).
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method (e.g., Razorpay account / credit card) within 5–10 business days.
5. Shipping Costs for Returns
Except in cases of defective or damaged items, customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
6. How to Start a Return
To initiate a return request, please contact our support team via the Contact Us page, detailing your name, order ID, and the reason for the return. Our customer support team will guide you through the address details and shipping instructions.