Last Updated: July 28, 2026
1. Information We Collect
We collect information to provide better services to all our users. The types of personal information we collect include:
- Contact Details: Your name, shipping address, billing address, email address, and phone number when you place an order or contact us.
- Transaction Details: Details about payments you make through our website, including order histories (note: we do not store credit/debit card numbers directly; payments are securely handled by our processor Razorpay).
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and details about your interaction with our site.
2. How We Use Your Information
We use the data we collect for several essential purposes, including:
- Processing, shipping, and managing your product orders.
- Responding to your customer service requests and questions.
- Improving our website performance, layout, and user experience.
- Displaying relevant advertisements through Google AdSense.
- Complying with applicable legal obligations.
3. Cookies and Web Beacons
Natura uses cookies to store information about visitors' preferences, to record user-specific information on which pages the user accesses or visits, and to personalize or customize our web page content based on visitors' browser type or other information.
4. Google AdSense and DoubleClick DART Cookie
Google is one of the third-party vendors on our site. It uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to our site and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google Ad and Content Network Privacy Policy at the following URL: https://policies.google.com/technologies/ads.
We also utilize Google AdSense Auto-Ads and manual ad units. Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Natura, which are sent directly to users' browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Natura has no access to or control over these cookies that are used by third-party advertisers.
5. Third-Party Privacy Policies
Natura's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
6. Your Data Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access and receive a copy of your personal data.
- The right to request rectification of any inaccurate personal data.
- The right to request the erasure of your personal data under certain conditions.
- The right to restrict or object to the processing of your data.
To exercise any of these rights, please contact us using the information provided on our Contact page.
7. Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.